Refund & Returns Policy

Last Updated: 15 July 2026

At EC KLEAN, customer satisfaction is our priority. We are committed to supplying high-quality industrial, commercial, and household cleaning products. This Refund & Returns Policy explains the terms applicable to products purchased directly from EC KLEAN.

1. General Policy

Our website serves primarily as an online product catalogue. Orders are processed after customers contact our sales team and receive an official quotation.

Refunds and returns are subject to the terms agreed upon at the time of purchase and the conditions outlined below.

2. Return Eligibility

A product may be eligible for return if:

  • The product received is incorrect.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • The product is delivered in an unusable condition.

Requests for returns must be submitted within 7 days of receiving the product.

3. Non-Returnable Products

Returns will not be accepted for:

  • Products that have been opened or used.
  • Products damaged due to improper handling or storage.
  • Clearance or promotional items unless defective.
  • Custom-made, OEM, or private label products.
  • Products returned without prior approval.

4. Reporting Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately with:

  • Your invoice or quotation number
  • Product name
  • Quantity received
  • Clear photographs of the product and packaging
  • Description of the issue

Our team will review your request and provide further instructions.

5. Refund Policy

If a refund is approved, it will be processed using the original payment method unless otherwise agreed.

Approved refunds are typically completed within 7 to 14 business days, depending on your payment provider or financial institution.

6. Product Replacement

Where appropriate, EC KLEAN may choose to replace the defective or incorrect product instead of issuing a refund.

Replacement products will be arranged after verification of the reported issue.

7. Return Shipping

If the return is due to our error or a confirmed manufacturing defect, EC KLEAN will arrange or reimburse reasonable return shipping costs.

If the return is requested for reasons not related to product defects or order errors, return shipping costs may be the responsibility of the customer.

8. Order Cancellation

Orders may be cancelled before production, packing, or shipment begins.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Special orders, OEM products, and customised products cannot be cancelled once production has started.

9. Quality Assurance

Every product supplied by EC KLEAN undergoes quality inspection before delivery. We are committed to providing reliable cleaning solutions that meet our quality standards.

10. Contact Us

For any questions regarding refunds, returns, or product issues, please contact us.

EC KLEAN

📍 No. 15, Jalan Bestari 34/KU7,
Taman Perindustrian Kapar Bestari,
42200 Klang, Selangor, Malaysia

📞 Phone: +60 16-620 2004

📧 Email: info@ecklean.com.my

🌐 Website: https://www.ecklean.com.my